Frequently asked questions

SantaMood is an online shop devoted to modern, natural well-being products that fit easily into daily life. The santamood.com website is operated by NewZone.

Yes — the products offered on santamood.com are designed to meet the expectations of customers looking for vegan, modern and practical well-being solutions.

SantaMood products are made in France. We attach great importance to the quality, traceability and integrity of the products offered on our site.

Effects can vary from one person to another depending on the product, your sensitivity, your routine and your metabolism. Some people notice the first effects quickly, while others may need several regular servings to perceive the benefits more clearly. We recommend following the usage guidance shown on the product packaging.

Delivery usually takes 1 to 4 working days depending on the destination country. For Denmark the estimated time is 4 to 5 working days.

Orders are prepared and shipped Monday to Friday. Orders placed before 12:00 are usually shipped the same day. Orders placed after 12:00 on Friday or during the weekend are prepared from the following Monday.

Yes. As soon as your order ships, you receive an email with your tracking number, so you can follow your parcel all the way to delivery.

We work with Mondial Relay for delivery to a collection point (Belgium, France and Spain), and with Bpost, DPD and UPS for home delivery. The carrier depends on the delivery country and the method you choose when ordering.

Delivery is free from €59 of purchase in Belgium, and from €89 of purchase in the Netherlands, Germany, France and Luxembourg.

The cost depends on the country and the method you choose: €5 to €8.50 in Belgium, €9.50 to €14.50 in the Netherlands, Germany, France and Luxembourg, €11.50 to €24.50 in Italy and Spain, and €15 in Denmark. In Belgium, France and Spain, the lowest rate is delivery to a Mondial Relay collection point. The exact amount appears at checkout, before payment.

If your order has not yet been prepared or shipped, contact us quickly at info@santamood.com. We will do our best to help, but a change cannot be guaranteed once the order is already being processed.

Cancellation is only possible while the order has not yet been prepared or shipped. To request one, contact us quickly at info@santamood.com with your order number.

Depending on the options available at checkout, you can pay by bank card, Visa, Mastercard, Bancontact, iDEAL, Stripe.

Yes. Payments on santamood.com are handled through secure platforms. Your full card details are not stored on our servers.

Yes. You have 14 days from delivery to tell us you are withdrawing, without giving a reason. If the pouch is still sealed, we refund the price and the outbound delivery costs. If it has been unsealed, it can no longer be taken back, for health protection and hygiene reasons. Return postage remains yours.

When you withdraw, only one: a pouch whose seal was broken after delivery can no longer be taken back, for health protection and hygiene reasons. As long as the seal is intact, an opened shipping box or an examined product costs you no right.

Write to us at info@santamood.com within two months of the day you noticed the defect, with your order number and a clear photo or video of the problem. If the parcel is visibly damaged on arrival, please write to us as soon as possible. You benefit from the two-year legal guarantee of conformity, counted from delivery.

In the case of withdrawal or a change of mind, return costs are borne by the customer. For a product that is faulty, damaged or not what you ordered, we bear the cost of returning it: the legal guarantee of conformity requires the product to be brought into conformity free of charge for you.