Payment methods
Payment
On santamood.com, we want to offer you a simple, clear and secure shopping experience. The SantaMood site is operated by NewZone, and every transaction made in our shop is handled through reliable, secure payment solutions.
Our aim is to let you order your products with complete confidence, using payment methods suited to customers in Europe.
Secure payment
The security of your payments is a priority. Transactions made on santamood.com are protected by secure encryption technology, including the SSL protocol.
This means the information sent during payment is protected throughout the transaction. NewZone does not store your full card details on its servers.
Payments are processed by specialist, established partners such as Stripe, depending on the options available at the time of your order.
Accepted payment methods
On santamood.com, several payment methods may be offered at checkout, depending on your country and the options available:
Bank card
Visa
Mastercard
Bancontact
iDEAL
Apple Pay
Google Pay
Secure payment by Stripe
The payment methods available may vary depending on the delivery country, the currency, the browser used or the payment providers’ own conditions.
Currency and prices
All prices shown on santamood.com are in euros (€), VAT included, unless stated otherwise.
Shipping costs are calculated separately at checkout, based on the destination country and the total amount of your order.
Before confirming your payment, you can check the total amount of your order, including products, any discounts and shipping costs.
Payment confirmation
Your order is only confirmed once payment has been approved.
Once payment is accepted, you receive a confirmation email containing the details of your order. We recommend checking the information carefully, in particular the delivery address, the products ordered and your contact details.
If you do not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, you can contact us at the following address:
info@santamood.com
Declined or failed payment
A payment may sometimes be declined or fail for a number of reasons:
incorrect card details,
insufficient funds,
refusal by the bank,
a temporary problem with the payment provider,
a connection interrupted during the transaction,
an additional security check.
If your payment fails, no order will be confirmed until payment has been approved. You can try again with the same payment method or use another available one.
Pending payment
In some cases, a payment may show as pending. This can happen when the bank or the payment provider has yet to confirm the transaction.
Your order will only be processed once payment is confirmed. If the amount has been debited but you have not received an order confirmation, contact us at info@santamood.com with proof of payment or a screenshot so that our team can check the situation more quickly.
Fraud protection
To protect our customers and our shop, some orders may be subject to an additional check.
NewZone reserves the right to refuse, suspend or cancel an order in the event of a suspicious payment, inconsistent information, an attempted fraud, or a risk identified by our security systems or our payment providers.
In that case, our customer service may contact you to verify certain details before the order is prepared or dispatched.
Refunds
When a refund is accepted in accordance with our return and refund policy, it is issued via the payment method used for the order.
The time taken to receive the refund may vary depending on your bank or the payment provider. Even once the refund is processed on our side, your bank may take a few additional working days to show the amount in your account.
If you withdraw, we refund the price of the products and the outbound delivery costs, at the rate of the cheapest standard delivery, within 14 days of your telling us you are withdrawing; we may wait until we have received the products, or proof that you sent them. Only return postage remains yours.
Card details
NewZone does not keep your full card details. The data required for payment is handled directly by the secure payment providers used on santamood.com.
We also recommend that you never send your full card details by email or message.
Invoice and order confirmation
Once your payment is approved, you receive an order confirmation by email.
This confirmation contains the main information relating to your purchase. Your invoice is emailed to you as soon as it is issued, with a link to download it, and remains available in your customer account if you have one. For any other information about your order, you can contact our customer service at:
info@santamood.com
Need help with your payment?
If you run into a problem while paying, if you believe you have been charged without an order confirmation, or if you have a question about a transaction, our team is available to help.
Get in touch at:
info@santamood.com
Please include, if possible:
your full name,
the email address used for the order,
the date of the payment attempt,
the amount paid,
and a screenshot or proof of payment if needed.
Our team will do what is needed to check the situation and get back to you as soon as possible.