Terms and conditions of sale

These Terms and conditions of sale, hereinafter “T&Cs”, govern the sales made on the santamood.com website between SantaMood and any person placing an order online. By confirming your order, you acknowledge that you have read, understood and accepted these terms without reservation.

Identity of the company

Company name: NewZone

Address: Minervastraat 7, 1930 Zaventem, Belgium

Company number: BE0731.619.827

Email: info@santamood.com

Telephone: +32487499999

Purpose of these terms

The purpose of these T&Cs is to define the rights and obligations of SantaMood and of the customer in the context of the sale of the products offered on santamood.com.

The products sold are intended for consumption and must be used, stored and consumed in accordance with the instructions on their packaging or on the corresponding product page.

Products offered

SantaMood offers for sale consumer products intended for personal use. We strive to present each product clearly, with descriptions, photographs and useful information to help the customer choose.

The visuals, colours, packaging or descriptions may nevertheless differ slightly from the product received, in particular because of packaging updates, differences in screen display or changes to the information supplied by manufacturers.

SantaMood undertakes to offer products that comply with the applicable standards and to ensure their quality as part of their sale.

Orders

Confirmation of the order

When placing an order on santamood.com, the customer confirms that the information provided is accurate, complete and up to date. This concerns in particular the name, delivery address, email address, telephone number and the information needed to process the order.

SantaMood cannot be held liable for a delay, the loss of a parcel or an inability to deliver caused by incorrect or incomplete information provided by the customer.

Changing an order

Any request to change an order after it has been confirmed must be sent promptly to our customer service. SantaMood will do its best to take the request into account, but cannot guarantee a change if the order is already being prepared or has been dispatched.

Refusal or cancellation of an order

SantaMood reserves the right to refuse or cancel an order in certain cases, in particular:

payment declined, unauthorised or considered suspicious,

incomplete or incorrect delivery address,

suspicion of fraud or abnormal activity,

an order presenting a risk to the security of the transaction,

an ongoing dispute with the customer.

Prices and payment

The prices shown on santamood.com are stated in euros (€), all taxes included, excluding shipping costs.

Shipping costs are calculated according to the destination country, the amount of the order and the shipping method available at the time of purchase.

Accepted payment methods

Depending on the options available at checkout, the following methods may be offered:

Bancontact,

iDEAL,

Bank card,

Mastercard,

Visa,

Apple Pay and Google Pay.

Payments are processed by Stripe, a secure payment provider. SantaMood does not store its customers’ full card details on its servers.

Orders are prepared and dispatched from Monday to Friday, excluding weekends and public holidays.

Delivery times

Once payment is received, the estimated delivery time is generally 1 to 4 working days depending on the destination country and the carrier.

These times are given as an indication. Delays may occur in the event of high activity, a logistics problem, public holidays, a carrier check or a situation beyond our control.

Shipping costs

Belgium: €5 to €8.50 — free delivery from €59 of purchases. Netherlands, Germany, France, Luxembourg: €9.50 to €14.50 — free delivery from €89 of purchases

Italy and Spain: €11.50 to €24.50

Denmark: €15 via UPS. Estimated time: 4 to 5 working days

Delivery is only offered to the countries listed above.

Right of withdrawal

In accordance with the applicable legislation, the customer has 14 days from receipt of their order to exercise their right of withdrawal.

To exercise this right, the customer informs SantaMood of their decision by any unequivocal statement, for example by email at:

info@santamood.com

A pouch whose seal has been broken can no longer be taken back, for health protection and hygiene reasons. This reservation covers the pouch seal only:

the shipping box may have been opened,

the product may have been examined,

only handling that reduces its value can lead to a deduction.

The customer may use the model withdrawal form shown on the Returns & refunds page, but it is not obligatory: any unequivocal statement is enough, e.g. a letter sent by post to the address at the top of these terms, or an email.

Return costs are the customer’s responsibility, except in the event of an error on our part or a product recognised as faulty.

Faulty or non-conforming products

If the customer receives a product that is faulty, damaged or does not match the order, they inform our customer service within two months of the day they noticed the defect. If damage is visible on arrival, we recommend contacting us as soon as possible; this recommendation does not shorten that period.

The request must be sent to:

info@santamood.com

The message must include:

the order number,

a clear description of the problem,

photos or videos allowing the fault to be identified,

if necessary, a photo of the packaging or of the parcel received.

After reviewing the situation, SantaMood may offer, depending on the case:

a replacement,

a refund,

a credit,

or another suitable solution.

In certain cases, if the product is clearly unusable or if a return is unnecessary, SantaMood may decide not to ask for the product to be sent back.

Warranties

The products sold on santamood.com benefit from the applicable legal warranties, in particular the legal warranty of conformity: SantaMood is liable for any lack of conformity that exists at delivery and becomes apparent within two years of it (Article 1649quater of the former Belgian Civil Code).

The customer must follow the storage, use and consumption instructions shown on the product packaging. Poor storage, unsuitable use or failure to follow the recommendations may exclude any claim.

Liability

SantaMood cannot be held liable for indirect damage, commercial losses, loss of data, loss of income or consequences relating to improper use of the products.

SantaMood’s liability cannot be engaged in the event of:

use of the product that does not comply with its purpose,

poor storage,

consumption beyond the recommendations given,

damage caused by incorrect handling,

a delivery delay due to the carrier or to an external event.

Protection of personal data

The personal data provided by the customer is used for the management of orders, customer service and delivery and for SantaMood’s legal obligations, as well as, under the conditions described in the Privacy policy, for reminders about an unfinished order and invitations to leave a review.

The data is processed confidentially and securely. For more information, the customer can consult our Privacy policy available on santamood.com.

Links to third-party sites

The santamood.com website may contain links to external sites. SantaMood exercises no control over these sites and cannot be held liable for their content, their practices or their privacy policy.

Returns and refunds

The detailed conditions concerning returns, refunds, time limits, exceptions and return costs are available on our Returns & refunds page.

We invite the customer to consult that page before making any request, in order to know the applicable terms.

Changes to the T&Cs

SantaMood reserves the right to amend these Terms and conditions of sale at any time.

The applicable terms are those in force at the time the customer confirms the order.

Any change published on santamood.com will take effect as soon as it goes online.

Applicable law and competent jurisdiction

These T&Cs are governed by Belgian law.

In the event of a dispute, the customer is invited to contact our customer service first in order to seek an amicable solution.

Failing an amicable resolution, any dispute will be submitted to the competent courts of Brussels, unless a legal provision states otherwise.

Force majeure

SantaMood cannot be held liable for a delay or for the total or partial non-performance of its obligations where that situation is caused by an event of force majeure.

The following are considered cases of force majeure in particular: natural disaster, fire, flood, strike, war, pandemic, cyberattack, interruption of telecommunications networks, logistics blockage, administrative decision or any other unforeseeable event beyond SantaMood’s reasonable control.

In such a situation, SantaMood undertakes to inform the customers concerned as soon as possible and to seek a fair solution where this is possible.

. Customer service

For any question concerning an order, a product, a delivery or the use of the site, our customer service is available:

Email: info@santamood.com

Telephone: +32487499999

Opening hours: Monday to Friday, from 9:00 to 18:00.

We strive to answer requests as quickly as possible.

Promotional offers

The promotional offers, discounts, promo codes or commercial advantages offered on santamood.com are valid only during the stated period and, where a maximum number of uses is set, until that number is reached. A discount applies to the price of the products, not to shipping costs; free shipping and gifts are assessed on the amount of the products after the discount. Only one discount code can be used per order.

Unless stated otherwise, offers cannot be combined with one another.

SantaMood reserves the right to amend, suspend or cancel a promotional offer in the event of a technical error, abuse, fraud or insufficient product availability.

User responsibility

The customer undertakes to use the products purchased on santamood.com in accordance with their intended purpose and the instructions given.

SantaMood cannot be held liable for damage resulting from inappropriate, negligent or excessive use, or from use contrary to the recommendations shown on the packaging or on the site.

. Security of data and transactions

SantaMood puts in place security measures to protect personal data and the transactions carried out on santamood.com.

The site uses secure encryption technologies, in particular SSL, to protect the information transmitted while browsing and paying.

Payments are processed by reliable partners such as Stripe. Full card details are never stored directly on our servers.

By placing an order on santamood.com, the customer confirms that they accept these Terms and conditions of sale.